summary

porto ou lisboa | porto or lisbon, lisboa
permanent

job category
customer service & call center

job details

Se és fluente em Alemão, adoras tecnologia e tens facilidade em comunicar, esta vaga é para ti! Junta-te a uma equipa dinâmica, onde o teu talento vai contribuir para a entrega de um serviço de apoio ao cliente de excelência.

Envia a tua candidatura e cresce connosco!

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Looking for a new challenge in the telecommunications sector?

...

Envia a tua candidatura e cresce connosco!

»»»»

Looking for a new challenge in the telecommunications sector?

If you are fluent in German and passionate about technology and communication, we have the perfect opportunity for you Come and help the team delivering a world-class customer experience.

Apply now and grow with us!

key responsibilities
- Prestar suporte técnico especializado e personalizado aos clientes, garantindo a resolução de problemas de forma eficaz.
- Identificar, diagnosticar e solucionar questões técnicas relacionadas com serviços de telecomunicações.
- Gerir o relacionamento com o cliente, garantindo a sua máxima satisfação.
- Integrar uma cultura de melhoria contínua e participar em ações de formação inovadoras.
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- Provide specialized and personalized technical support to customers, ensuring effective and timely problem resolution.
- Identify, diagnose, and solve technical issues related to telecommunications services.
- Manage customer relationships, ensuring maximum satisfaction.
- Integrate a culture of continuous improvement and participate in innovative training programs.
skills
- Fluência Nativa ou Avançada em Alemão (Obrigatório).
- Interesse e/ou experiência prévia em fibra ótica, redes e troubleshooting técnico (valorizado).
- Forte apetência por tecnologia, com bons conhecimentos de informática e sistemas.
- Excelentes capacidades de comunicação e orientação para o cliente.
- Experiência prévia em call center ou em atendimento ao cliente (preferencial).
- Disponibilidade para trabalhar em horários rotativos.
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- Native or Advanced Fluency in German (Mandatory).
- Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued).
- Strong affinity for technology, with good IT and systems knowledge.
- Excellent communication skills and customer orientation.
- Previous experience in call center or customer service (is a plus).
- Availability to work rotating shifts.

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